Council Tax Email Scam

Residents warned to watch out for 'phishing'emails

Residents are being warned to be on their guard against a new email scam that promises people a refund on their council tax bills.

Criminals are sending out so-called “phishing” emails using an HM Revenue and Customs (HMRC) email address that tells people they are due a council tax refund.

The emails are designed to capture sensitive financial information from victims, either by taking them to a fake website or by downloading malicious software on to computers that allow the fraudsters to track and trace people’s internet usage. Armed with these details the fraudsters can then begin to harvest people’s bank accounts.

People who receive this email should delete it straight away without accessing any weblinks or downloading any files it contains.

The council's spokesman on community safety Cllr Jonathan Cook said, “These emails are a complete and utter con. People should be very wary of them and never open or download anything if they are not 100 per cent sure it’s genuine.”

Anyone affected by this, or any other scam, should report it to Action Fraud by calling 0300 123 2040, or by visiting

They can also report it to the Met Police’s 'Fraud Alert' website. This is designed to equip the public with the tools they need to protect themselves against fraud.

It is regularly updated with information about the latest tricks and scams and contains tips and advice on how to avoid being conned. For more information visit

November 3, 2016