Online renewals made easier for older people
Older people who enjoy free travel across London with the Freedom Pass will now be able to renew their passes online following the launch of a new website.
The site has been tested extensively – including by current Freedom Pass users – and is easier to use on smartphones and tablets, reflecting the changing way people access the internet.
Cllr Julian Bell, Chair of London Councils Transport and Environment Committee, said: “This new website will be really helpful to Freedom Pass users, whether they’re renewing their passes this winter or looking for more information on the scheme.”
Ahead of the renewal process, London Councils polling showed around 50 per cent of Freedom Pass holders either intended to or were interested in renewing their Freedom Pass online.
Research by Ofcom shows 42 per cent of people aged 65 and older use the internet, a rise of 27 per cent between 2012 and 2013.
Pass holders will still be able to renew with a paper form and can get assistance at their local library in most boroughs.
Of the 1.3 million Freedom Pass holders across London, around 860,000 older person’s passes will expire on 31 March 2015. Letters explaining the renewal process will be sent to passholders from the start of November 2014.
November 12, 2014