Are You Due A Refund On Your Water Charges?

Many council tenants are now due money back plus interest

Council tenants and former tenants may be eligible to receive credits to their water accounts following a recent court case.

The court case, involving Southwark Council and Thames Water, found that rather than acting as an agent of Thames Water, Southwark was actually a ‘water re-seller’ and therefore should have been charging tenants in line with the Water Resale Order 2006.

In light of this case Wandsworth Council has reviewed its own contract and found that it was almost identical to the one challenged in court. It has therefore adjusted water charges in line with the court ruling and in many cases council tenants are now due a refund plus interest.

Current tenants should have already received a letter and statement showing the credit made to the account, and a large number of refunds are now complete.

Former tenant accounts have now also been calculated and applications for refunds are being accepted. For details of how to apply for a refund here.

July 20, 2017