A group that monitors activities at the heliport in Lombard Road , Battersea, exists to receive reports on helicopter movements and review complaints associated with the site, which is responsible for about a third of helicopter activity in London.

Resident representatives and heliport users, along with councillors from Wandsworth, Hammersmith and Fulham and Kensington and Chelsea councils, make up the London Heliport Consultative Group - which has the support of the heliport owner.

The consultative group has produced a useful guide for residents, which explains the correct procedures for helicopter approaches and take-offs.

Helicopters landing at Battersea should approach from either the north-east or south-east and normally follow the middle of the river for as long as possible before turning to descend. Take-off direction depends upon the prevailing wind but should also be toward the middle of the river in the first instance.

Where, for safety reasons, helicopters fly on the north or south side of the river they should keep a minimum height of 1,000ft for all but the initial take-off or final descent.

Any resident who suspects an incident has occurred where procedure has not been followed, or who has other concerns related to the heliport, can report it online at www.londonheliport.co.uk or by calling 020 7228 0181.

Copies of the guide are available from the heliport or by calling Wandsworth Council on 020 8871 7524.

For more information on the work of the consultative group, visit www.wandsworth.gov.uk/heliport. This includes contact details for complaints about police or military helicopters.

Residents can also view agendas and minutes of meetings held by the consultative group.